Defending Customer Claims


Financial advisors can face lawsuits from clients who are dissatisfied with the performance of their investments. These disputes often involve allegations of suitability issues, breach of fiduciary duty, or breach of contract, and they can threaten both professional reputations and financial stability.

Matasar Jacobs defends advisors in customer disputes before FINRA, the American Arbitration Association, and other arbitration forums. We assess the strength of each claim, conduct thorough investigations to uncover weaknesses in the customer’s case, and provide aggressive representation designed to reduce or eliminate financial exposure.

Our attorneys are particularly experienced in cases involving complex financial products, including options strategies, structured life settlements, and both fixed and variable annuities. With deep knowledge of financial products and a practical defense approach, we work to protect our clients’ interests while minimizing the disruption these claims can cause to their careers and practices.

Success Stories


Defeated Investor Claims on Options Strategy

Successfully defended an RIA firm in claims brought by a group of HNW investors regarding options strategy. The case settled favorably for the client after presenting evidence that former customers held far more speculative investments away from the firm.

Resolved Dispute Over Trading Losses

Successfully resolved dispute against a financial advisor brought by a family of UHNW clients following large unrealized losses in an agreed-upon options trading strategy.

Secured Settlement in Private Securities Allegations

Achieved favorable pre-litigation settlement for financial advisor accused of conducting private securities transactions and failing to properly account for use of customer funds.

From our first conversation, it was clear that the team brought not only deep knowledge of securities law and FINRA proceedings, but also a thoughtful, strategic approach tailored to my specific situation.


-Bob B., Wealth Management Firm